Privacy Policy — How jiliso
Handles Your Personal Data

1 Who This Policy Applies To

This Privacy Policy applies to all individuals who visit, register on, or use the jiliso platform — including registered players, visitors who browse without creating an account, and anyone who contacts jiliso support.

By using jiliso, you confirm that you have read this Privacy Policy and that you understand how your personal data will be handled. This policy should be read alongside our Terms and Conditions.

2 What Data We Collect

The types of personal data we collect depend on how you interact with the platform. Below is a summary of the main categories:

We do not collect sensitive personal data such as race, religion, or political affiliation. We do not knowingly collect data from individuals under 21 years of age.

3 How We Use Your Data

jiliso uses your personal data for the following purposes:

• To create and manage your account on the platform.
• To process PHP deposits, verify withdrawals, and maintain accurate transaction records.
• To verify your identity and age as required (KYC process).
• To send OTP codes for secure login and account changes.
• To detect and prevent fraud, money laundering, and account misuse.
• To respond to your support requests and resolve account issues.
• To send you account-related notifications — such as transaction confirmations or security alerts.
• To improve platform performance and fix technical issues based on usage patterns.
• To comply with applicable legal and regulatory requirements.

4 Legal Basis for Processing

jiliso processes your personal data on the following legal grounds:

• Contract performance — to provide you with the services you signed up for, including account management, gameplay, and transactions.
• Legal obligation — to comply with applicable laws, including anti-money laundering requirements, KYC obligations, and fraud prevention standards.
• Legitimate interests — to maintain platform security, prevent fraud, and improve the quality of the service we provide.
• Consent — for specific purposes such as optional marketing communications, where your consent has been explicitly given.

5 Data Sharing

jiliso does not sell your personal data. We may share your data with third parties only in these limited circumstances:

• Payment processors — to facilitate PHP deposits and withdrawals through local e-wallets, mobile banking, and bank transfer channels.
• Identity verification services — to complete KYC checks when required.
• Fraud and risk prevention partners — to detect and investigate suspicious activity.
• Legal and regulatory authorities — when required by law or in response to a valid legal request.
• Technology service providers — such as hosting and security services that support platform operations, under strict data processing agreements.

Any third party receiving your data is required to handle it securely and only for the stated purpose. We do not allow third parties to use your data for their own unrelated purposes.

6 Cookies and Tracking

jiliso uses cookies and similar technologies to keep your session active, remember your preferences, and monitor platform performance. The main types of cookies we use are:

• Essential cookies — required for the platform to function correctly, including keeping you logged in during a session.
• Performance cookies — used to understand how players navigate the platform so we can improve page speed and game loading.
• Security cookies — used to detect unusual access patterns and protect against fraud.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality — some features may not work correctly without them.

7 Data Security

jiliso takes the security of your personal data seriously. The technical and organisational measures we use include:

• SSL/TLS encryption for all data in transit between your device and our servers.
• OTP (one-time password) verification for login and sensitive account changes.
• Restricted internal access — only authorised staff with a need to access specific data can do so.
• Regular security monitoring and activity logging to detect anomalies.
• Secure, encrypted storage for sensitive data including payment information.

8 Data Retention

We keep your personal data for as long as it is needed for the purpose it was collected, or as required by applicable laws. General retention principles we follow:

• Active account data is retained for as long as your account is open and active on jiliso.
• Transaction records are retained for the period required under financial and anti-money laundering regulations.
• Data related to disputed transactions or fraud investigations may be retained beyond standard periods until matters are fully resolved.
• When an account is closed, we delete or anonymise personal data within a reasonable period, subject to legal requirements.

9 Your Rights

As a jiliso player, you have rights over your personal data. You can exercise any of the following by contacting our support team:

• Access — request a copy of the personal data jiliso holds about you.
• Correction — ask us to correct inaccurate or incomplete personal data.
• Deletion — request deletion of your personal data, subject to any legal obligations requiring us to retain it.
• Restriction — ask us to limit how we use your data in certain circumstances.
• Objection — object to processing based on legitimate interests where you believe your rights outweigh those interests.
• Withdrawal of consent — where processing is based on your consent, you can withdraw it at any time without affecting the lawfulness of prior processing.

We will acknowledge and respond to data rights requests within a reasonable timeframe. Complex requests may take longer — we will keep you informed of progress.

10 Changes to This Policy

jiliso may update this Privacy Policy from time to time to reflect changes in how we operate, updates to applicable laws, or improvements to our data practices. When changes are made, the "Last updated" date at the top of this page will be revised.

Significant changes will be communicated to registered users where possible — for example, through a platform notification or email if one is associated with your account. Continuing to use jiliso after changes are posted means you accept the updated Privacy Policy.

11 Contact Us

If you have questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, please reach out to the jiliso support team:

For platform rules and usage guidelines, refer to our Terms and Conditions. For information about playing safely, visit the Responsible Gaming page.